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Who Do I Go To When Yahoo Customer Service Staff Do Not Listen To Me?

I am having problems signing into my email. I was told to change the password by Yahoo due to a concern about someone breaking into my account. So I changed my password and I am no longer able to access my account. So I call Yahoo customer service and everyone I speak to tells me the same thing. There is a security question that is affiliated with my account that I did not choose, therefore there is no anwer to the question. I believe that at one time this was a default question that was added to my email account. Anyway, I keep trying to explain this to the customer service reps and they keep calling me a liar, telling me that this must be the password I chose, when in fact I never chose that question. How do I get them to believe, I have not be able to access my email for a month. Can anyone help.

No Responses to “Who Do I Go To When Yahoo Customer Service Staff Do Not Listen To Me?”

  1. Jessica R . says:

    Hi Edith,
    I think your account has been stolen try this help outhttps://edit.yahoo.com/forgot?stage=fe10…
    click on this link for assistance
    Or,contact them with this email address
    account-security-help@cc.yahoo-inc.com
    good luck.
    Jess 🙂

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